Privacy Policy

Information We Collect

When you use our services or contact us, we may collect the following information:

• Name and contact information (email, phone number, address)
• Information about samples submitted for testing
• Payment and billing information
• Communications you send to us

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, and pages visited to help us improve our services.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your testing orders
• Communicate with you about your samples and results
• Send Certificates of Analysis (COAs) and other documentation
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect some functionality of our website.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business, such as payment processors
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of Nexus Scientific, our customers, or others

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Testing records and COAs are retained in accordance with applicable laboratory record-keeping requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.